Frequently Askes Questions about PostNord Digital Services

We will continuously develop PostNord Send and add more options towards summer 2025. You can always stay informed about the options on our website.

https://www.postnord.dk/erhverv/vores-loesninger/forsendelingssystemer/

We will continuously develop PostNord Send and add more options towards 2026. You can always stay informed about the options on our website.

https://www.postnord.dk/erhverv/vores-loesninger/forsendelsessystemer/

You can still purchase both postage codes and create labels for letters as you are used to. The only difference is that Parcels in the creation flow is now selected by default, and you must therefore change the product before Registered Letter and Letters with return receipt can be selected.

You can still purchase both postage codes and create labels for letters as you are used to. The only difference is that Parcels in the creation flow is now selected by default, and you must therefore change the product before Registered Letter and Letters with return receipt can be selected.

Vi vil løbende udvikle PostNord Send og tilføje flere muligheder frem mod 2026. Du kan altid holde dig orienteret om mulighederne på vores hjemmeside.

https://www.postnord.dk/erhverv/vores-loesninger/forsendelsessystemer/

Vi vil løbende udvikle PostNord Send og tilføje flere muligheder frem mod 2026. Du kan altid holde dig orienteret om mulighederne på vores hjemmeside.

https://www.postnord.dk/erhverv/vores-loesninger/forsendelsessystemer/

The PostNord Send guide can be found here.

Under the menu item Guides, you can generally learn more about how to use the individual tools in the Customer Portal.

You can create claims in two places:

• Under "Claims" in the side menu, click "Create claims" in the upper right corner.

• Under "Track & Trace", click on a shipment, then click on "Actions" and then "Create claim".

Click on the specific claim and go to "Actions". At the bottom of the page you will find the button "Close the claim". Please note that once you close your claim, it will no longer be reviewed by us.

In Track & Trace, under "Actions", it is possible to:

• Send a new notification to your customer.

• Form QR codes for return packages

Under "EDI" you can see the packages that have been registered (you have created a label for in the system) but have not yet been received at terminal. EDI means "Electronic Data Interchange".

To do this, click on the specific shipment.

You will find your invoices in the left menu of the Customer Portal.

It depends on your agreement with PostNord.

Only when we scan the label.

Once you have created a label for your letter in the Customer Portal, do not stamp the letter. We register the shipment when we see it in our system. You pay by invoice.

Yes. To do this, go to "Settings" in the menu, and then click on "Customer Service Messages" at the bottom right.

You can do this either by searching in the search box or applying the filters. You can search messages, complaints and shipments.

To do this, tap the "Settings" tab in the bar on the left side of the screen. Then tap on "Users" that you can see in the top bar and then the green button "Create User". Fill in the information as shown on the screen and click create.

You can do this by tapping on "Users". Below will be listed the different users associated with your company.

We recommend that you create multiple users. If you have multiple users, you are always at the forefront of your shipments and are not dependent on the presence of a single person.

When you have a customer agreement with us, you get access to a wide range of products – both within letters, parcels and goods. Read more about products here.