How to use Track & Trace
Use PostNords tracking tool for Business to stay on top of everything moving through your delivery chain.
What is Track & Trace?
Track & Trace is PostNord's business tool for tracking and managing shipments. All PostNord shipments made from your customer number(s) will be shown in the tool automatically, regardless of what system or solution you used to order shipping.
View all shipments and filter based on status and characteristics
Export shipment data for analysis
View individual shipment details
Maker adjustments to individual shipments
Notify the recipient, or resend tracking info to them
Issue a paperless return
The List View
With Track & Trace you can track parcels based on various criteria and set filters to view certain types of shipments. It’s up to you if you want an overview of all incoming or outgoing shipments, or search for specific shipments. For example, you can search by shipment ID, your own order reference, or the name of the receiver. With each shipment comes detailed information about the shipment and its journey to the receiver.
In the search field you can search for unique shipment numbers or the order reference.
Change the date to view past shipments.
‘EDI’ are the shipments that have been registered, but not yet received at a terminal.
‘Outgoing’ are the shipments that PostNord has received from you and which are now on their way to your customers.
'At distribution Point' lists shipments located at a PostNord distribution terminal
‘At servicepoint’ lists the shipments that are ready to be picked up in parcel collection boxes or at agents.
Under ‘Delivered’ you’ll see all shipments that have been delivered to customers.
View the shipments that are on their way back as returns or because the maximum retention time has expired.
Sök efter paket med dina egna filter
Om du ofta behöver söka efter försändelser till ett visst land, eller paket som innehåller en specifik produkt, till exempel PostNord Parcel, kan du använda filtren i sidomenyn, sedan skapa en mall med dina egna filter och spara den med ett namn på ditt val. Du kan sedan återanvända filtret om och om igen, som en unik vy som bara visar dig vad du vill att den ska visa. På så sätt kan du arbeta effektivt och proaktivt med dina leveranser.
Detail view
Click on a shipment to see the detailed view of it. Here you get a complete overview of the shipment’s journey and status. You can easily take action as needed, type notes for yourself or your colleagues, or contact our customer support regarding the shipment.
Tracking – detailed information about the shipment’s journey and where it is now.
Actions – Here you can send a message to your customer, create claims or request changes to a delivery.
Information – details about the parcel, like weight, service type and what is included regarding the delivery of the parcel.
Shipment Details
Information about the shipment where you can view everything from customer number, the service used, and add-on services as well as the size of the parcel.
Here you can view height, width, length and weight of the tracked parcel. You can see the estimated delivery time, and once the parcel has been delivered you’ll see the actual delivery time.
Even ordered add-on services such as home delivery and notification to the receiver can be viewed here, making it easy to offer loyal customers the same service even if you book a shipment manually.
Händelse/Eventlogg
På höger sida ser du en kronologisk lista över leveranshändelser. Dessa inkluderar gjorda ändringar och meddelanden som skickas till mottagaren. Du kan använda filter för att bara se den typ av händelse du är intresserad av att se.
Kundtjänst & anteckningar
Om något är oklart om en försändelse kan du enkelt nå PostNords kundtjänst via detaljvyn. Klicka på fliken Kundtjänst ovanför händelseloggen för att öppna en meddelanderuta. Du kan skriva in din fråga här och spåra problemet i den här vyn eller via kundtjänstmodulen i menyn till vänster. Du kan också ladda upp bilder eller filer som behövs för ditt kundtjänstproblem.
Nästa flik ovanför händelseloggen är för ditt teams interna användning. Om en teammedlem har information kring ärendet som övriga i teamet bör känna till rörande en försändelse kan de enkelt bara skriva in en anteckning. Till exempel om åtgärder har vidtagits utanför verktyget Track & Trace, eller om ett problem har lösts via e-post eller telefon.
Actions and changes
When you click on ACTIONS for a specific shipment you’ll see a number of actions you can take, for example to notify the receiver. Exactly what you can do depends on the service used and where the shipment is in the transport process. You can create a claim, inform the receiver by SMS or e-mail, ask for the return of the parcel or contact customer support.
Track incoming shipments
You can also use Track & Trace to track any PostNord shipments being delivered to you company addresses.
Spåra inkommande försändelser
All PostNord shipments on their way to your registered company addresses get automatically added to the incoming shipments section of Track & Trace - so your team can track and be ready to receive them.