Damaged goods? Inform the receiver.
Now you can proactively notify your customer if you have received a report about damaged goods, and provide this information to the customer in advance.
When you use notifications you can send automated messages regarding various transport events to your customers, by e-mail or SMS. The information you provide to customers give them a sense of control, and you reduce the number of calls to your customer support because you’re already giving the customers the information they typically ask for.