Delivery Notes

What you need to know about delivery notes

When your customer has ordered a product you should include a delivery note with the delivery. In this article, we talk about what a delivery note is, its purpose and what information it should contain.

What is a delivery note?

A delivery note is a document listing the contents of a delivery. In the delivery note it is specified what product or products are being delivered. It can sometimes also contain information the buyer might need for their bookkeeping. The delivery note allows the buyer to easily check that the contents of the parcel match what was ordered.

What information should a delivery note contain?

Because there are no strict rules about the design of delivery notes it can contain various details. As a business owner it’s entirely up to you to decide how detailed your delivery notes should be, and what information is relevant to your business.

Below are some suggestions on information you can include:

  • Company details
  • Order number
  • Delivery number
  • Customer number
  • Name of the receiver
  • Delivery address
  • Delivery date
  • The article number of the product
  • Quantity
  • Price
  • Terms

If you also want the delivery note to act as a receipt, it’s important to include the following information:

  • Date of purchase
  • Price
  • VAT
  • Name and article number of the products
  • Quantity
  • Company details (name, organization/VAT number and address)

Smooth shipping with PostNord

Do you consider it important for your customers to be able to decide how and when parcels should be delivered? So do we. That’s why we have built integrations that allow you to connect your web store to our platform Portal Business. Our integrations make it possible for the customer to choose between multiple shipping options when placing their order. The shipping details are also sent to us automatically, so that you can spend your time on other things. Would you like to learn more? Click here

If you’d like to learn more about other similar subjects, check out our E-commerce and Logistics pages.

Frequently asked questions about delivery notes

Do I have to include a delivery note?

Do I have to include a delivery note?

What should a delivery note look like?

The design of the delivery note can vary, but the main thing is that information relevant to your customers is included.

What information can I learn from a delivery note?

The delivery note helps the customer compare the contents of a parcel with the products that were ordered.

What information should be included on a delivery note?

Delivery notes typically include information about the type of product, quantity, order number, price, and sender.