FAQ portal

Skicka Direkt Business is PostNord’s new shipping tool for businesses. It’s part of Portal Business and doesn’t cost anything extra to use. The tool is just as simple as the popular Skicka Direkt, but with more functionality to make your logistics more efficient.

Pacsoft Online is an older shipping tool, which can still be used by existing users. It will, however, gradually be phased out.

Skicka Direkt Business is a free tool in PostNord Portal Business. If you don’t have access to PostNord Portal Business you can apply for it on portal.postnord.com. As a new user you need to be or become a business customer. When applying you identify yourself using BankID.

You can easily export the addresses to Excel from Pacsoft and import the Excel file to Skicka Direkt Business. Check out discover-se where there’s also a video that shows you how to do this. https://portal.postnord.com/discover-se/skicka-direkt-business/. You can also schedule a meeting for assistance.

Today, all essential features are available and PostNord will implement more services in Skicka Direkt Business in the coming months.

PostNord will offer a number of integrations in the coming 2 years, to meet the majority of use cases for integrations with Skicka Direkt Business. You will find new information continuously about available solutions at https://portal.postnord.com/discover-se/upptack/integrationslosningar/

The new shipping tool from PostNord, Skicka Direkt Business, will be the new free system without any monthly fees or volume fees.

PostNord offers demonstrations of Skicka Direkt Business free of charge, and you can schedule digital meetings in which we help you move your delivery addresses and give you advice regarding the setup of Skicka Direkt Business.

When the company is connected to PostNord Portal Business all client numbers and agreement prices are automatically included and shown when a package is sent through Skicka Direkt Business.

All companies that have an agreement with PostNord can connect to PostNord Portal Business, where Skicka Direkt Business is included as a free service. The first user who applies will automatically become the administrator in the portal and can then add more users and define their rights to certain features they are allowed to use in the portal.

The PostNord digital customer service is responsible for and highly competent in Pacsoft and Skicka Direkt Business. You can reach them at +46771-37 10 15.

For several years PostNord has invested in a new technological solution to create a company portal for business clients, including the new shipping system Skicka Direkt Business.

Regular surveys with Pacsoft Online users collect opinions regarding functionality that lead to adjustments or, in this case, transformations. The user interface of Skicka Direkt Business is a direct response to demand and designed to meet a need that we have clearly seen in our user surveys. We are now pouring everything into developing these tools. Skicka Direkt Business has increased in use in the last year, and we can’t maintain two shipping systems going forward.

We are performing a gradual move in 2021 with various end dates throughout the year, communicated directly to the affected users. We do this to be able to offer demonstrations and assistance online in an efficient way. Order connections to Pacsoft will be supported until May 2, 2022.

In PostNord Portal Business the administrator or a designated person can create various profiles with access to, for example, only pre-made templates in Skicka Direkt Business. They can also define the sender and what receivers the various users are allowed to use.

There are templates in Skicka Direkt Business that can easily be created to fit the type of shipments you want to send regularly, for example Bill of Lading First Class, and the person who sends the package does not need to go through all the steps again.

PostNord works continuously to create more integrations, and today import of files, bookings API and soon an integration with Klarna and a number of e-commerce platforms are available. You’ll find more information about the progress at
https://portal.postnord.com/discover-se/upptack/integrationslosningar/

Portal Business is available to all companies and businesses in Sweden that have an agreement with PostNord. If your company does not have such an agreement, you get one as part of the signup process.

If you don’t already have an agreement you need to sign our customer agreement as part of the account creation process. You need to be the signatory authorized to sign on behalf of the company or have the signatory’s approval. You identify yourself using BankID. You’ll also need your organization number.

If you already have a company agreement, all you need is your PostNord client number.

If you are the signatory or part of the board you can log in to bolagsverket.se to find it.

Perhaps you are not the signatory. You’ll find the organization number of most companies by looking them up in databases, for example allabolag.se.

If you have a Pacsoft account you can find your organization number in Pacsoft.
1. Go to pacsoftonline.se and log in
2. Click on Properties (Underhåll)
3. Click on My Account. You should see your organization number on the Basic Information tab.

If you are the administrator of your portal account, go to the client number list found under company settings. Here you can view all your client numbers and request adjustments to for example invoice references.

If your organization has an agreement with PostNord it means that a signatory has most likely created it. This person probably has access to client number information.

If your organization has a PostNord sales contact, that person will gladly help you find the right client number.

If you have a Packsoft account you’ll find your client number there.
1. Log in to pacsoftonline.se
2. Click Properties (Underhåll)
3. Click Sender
4. Click New Sender
5. Scroll to the bottom – under PostNord Letter or PostNord Sverige AB you’ll find your client number. Both work.

If you still can’t find it we’ll gladly help you. Just get in touch with the PostNord customer service.

• Bookings of 5 pallets/package cages or less beyond ordinary collection volume can be made on the same day before 14:00 for same-day collection on weekdays.
• Bookings of more than 5 pallets/package cages beyond ordinary collection volume need to be made the day before, before 14:00 for collection on the following weekday.
• For bookings of more than 18 pallets/package cages beyond ordinary collection volume, contact customer service at +46771-33 33 10.
• Provide client number, collection address and delivery address.
• How much do you want us to collect; number of pallets or package cages and pallet type (meaning half pallet, quarter pallet, full pallet, special pallet/sea pallet, individual goods).

Example 1: Booking of 5 pallets before 14.00

• Company X has a fixed collection of 10 pallets per day.
• Around lunchtime they book collection of another 5 pallets.
• The rule states: Bookings of 5 pallets or less beyond ordinary collection volume can be made on the same day before 14:00 for same-day collection on weekdays.
• The extra booking is no problem. PostNord will collect from Company X as usual and solve the extra volume during the day.

Example 2: Booking of 8 pallets before 14:00

• Company Y has a fixed collection of 10 pallets per day.
• Early in the afternoon the company receives a large order and needs to increase the collection with 8 additional pallets.
• The rule states: Bookings of more than 5 pallets beyond ordinary collection volume need to be made the day before, before 14:00 for collection on the following weekday.
• PostNord collects the fixed order of 10 pallets, while the additional volume of 8 pallets will be collected the following day.[JD1]

For the first quarter of 2020 you can schedule collection of up to 10 packages in Skicka Direkt Business.

Click on Skicka Direkt Business and Addresses in the top left side. At the top of the page you’ll find the features Import and Export, where you can both download and upload your customer register. https://portal.postnord.com/shippingtoolpro/addresses/recipient/list

You will not be charged for shipping labels until the delivery has been sent or scanned by us. This means that you can print any number of labels free of charge. If you spot an error on a label you can easily correct it and print a new one. In this regard, Skicka Direkt Business works just like Pacsoft.

Recommended: When the letter can only be delivered against a signature by the receiver.

Delivery confirmation: When you want to receive an e-mail confirmation of delivery.

Here are all the PostNord services available today to create templates. As you can see, there are both package and letter services.

EXAMPLE

Letter services: Express letter, Rec and Trackable letter international

Regular package/e-trade services: Bill of lading, MyPack Collect/Home and Return services

Business packages: Parcel and Express package

Go to Skicka Direkt Business

A return is usually delivered in 1-2 working days from the day it’s collected by us or delivered to a collection point.

Our return services provide faster, simpler and more secure returns for customers as well as businesses.

It depends on what’s being returned. Return Pickup is great for larger and heavier returns, while Return Drop Off is meant for smaller packages.

QR codes are created in your shipment list in PostNord Portal Business. There, you’ll also find clear instructions on how to do it.

When you create a return using a QR code we will text/e-mail the QR code to the customer (also available in the PostNord app). The customer brings the QR code to any service point who will then print the label after scanning the code.

Your customer can either return the package at a service point/collection point (Return Drop Off) or have it be picked up at their home (Return Pickup).

In MyReturns, the customer creates the return themselves and schedules a time for pickup. Our driver will bring the label when making the pickup. If you create the return via your portal account or a third-party system, you need to send the label to the client. Or, you can use an add-on service to have our driver bring the label during pickup. The customer must schedule a time for the pickup separately at returns.postnord.com.

Your customer books it directly via https://returns.postnord.com/ using the shipment number or via MyReturns if the return was created there.

PostNord’s own digital return solution is available at https://myreturns.postnord.com/.