MyReturns - A self-service return portal that saves on time and the environment
An end-to-end digital return solution
Digital returns with QR code at agents (for returns from SE, DK, NO. For other countries a PDF option exists)
Book a return package pick-up (we'll bring the label!)
Option for your returning customer to provide a reason for return (available to you via portal/API connection)
Multi-language support (SE, DK, NO, FI, EN)
The solution is also available as a widget – for more info, contact Customer Integration
How does it work?
We'll set up a custom return page for your website
You link to the page from your channels
On this page, your customer fills in information and receives a QR code their return
No development required from you and no customer service work required to generate returns!
What do customers think?
”There was no smooth option to solve this. We had a dream about a QR code, but building our own solution would not be cost-effective."
Alma Riihelä
Country manager Sweden at Sellpy
”I'm impressed with how user-friendly it was to implement the solution, for us it was only a ten minute job to customize the text on the return page. And since it is on an external page, I also don't need to develop anything on our own site - I put a link there and that's it."
Pontus Björnström
Transport & Logistics Leader, Decathlon Sweden
How do I try this out?
Try for free for 60 days, then continue for 79 EUR per month started – cancel any time.
The only added cost is SEK 2.50 per code that actually gets used (scanned at a service point).
Sign up friction-free! Just provide us with:
Your company logo in PNG format.
The information you want to be displayed to your customer.
Which fields you want to have in the return form, e.g. return reason.
Which service to use, your customer number and your return address.
OBS: Genom att begära uppsättning från oss via kontaktlänken ovan godkänner du våra allmänna priser och villkor för tjänsten.
Use PostNord as return partner regardless of which carrier you have
Regardless of which supplier was responsible for the original delivery, it is possible to use PostNord as a return partner. In this way, recipients can use PostNord’s entire market-leading network of agents and choose the drop-off point that is most suitable for the return delivery. The handling will be smooth for both the customer and you.
More information
Which return shipment types can I use?
Return Drop Off (returned on service point agents)
Return Pickup (collected at home)
Varubrev Retur (only in Sweden)
REK Retur (only in Sweden)
How do I make a return made for pickup at home? (Return pickup)?
In MyReturns your customer make the return themselves and decides a time for pickup. Our driver brings the label to the pickup. If you create the return via portal account or a third party system; the returning customer needs to be provided with the label – you have the option to add as additional service from us that our driver shall bring the label at pickup. Your returning customer needs to schedule the pickup separately via returns.postnord.com.