Analyze and Optimize your Logistics with the Customer Portal
Use our reports to get insights into your delivery processes and your operations with PostNord.
Quality report
An overview of deviations in delivery
Sort by destination and shipment type and see deviations in percentage and number; how many shipments were delivered on time or not.
EDI quality report
An overview of the EDI quality of your shipments.
In the EDI quality report you can easily see where you can improve to avoid unnecessary costs. Sort by period and by customer. You can also subscribe to EDI errors via the EDI report; you will then receive a 24-hour summary of EDI problems.
Environmental report
An overview of the amount of CO2 emissions linked to your deliveries
View and export reports for your company's CO2 emissions based on distance and vehicles used to transport shipments. The transport work is calculated for each parcel.
PostNord Listens report
An overview of your customers' delivery experience
Immediately after delivery, your recipients have the opportunity to give a rating about their delivery experience. The report shows the average rating from your recipients in the last 30 days, compared to the average rating for deliveries made throughout the country. At least 40 ratings are required to be displayed in the report.
Retention time report
An overview of the time your shipments remain at service points
This report shows how many days your Collect items were with the agent before delivery. Provides a good overview of efforts you can make to specific customers to remind them that the parcel is available for pick-up to avoid deliveries being sent back to you.
Claims report
An overview of your claims cases in the portal
Discover recurring errors with this report's overview. You can export a detailed report of your handled and ongoing complaints in the portal. In the portal you also have the option to handle your claims directly.
Invoice report
A birds-eye view of your invoices
See your invoice statistics directly in the portal or choose to export to get a more detailed report.