PostNord Send – Our Online Shipping Tool
How to use PostNord’s free transport administration system to create shipments for all your needs.
What is PostNord Send?
PostNord Send is PostNord's free shipping tool, or TA-system as they are often called. Here your organization can easily book shipping and send packages online. It only takes a few clicks and you’re done.
Set up PostNord Send
When you first start using PostNord Send, you'll want to set up your senders and printers. Then you'll be ready to start ordering shipping
Sender addresses
You need at least one sender address in order to send shipments. If you have multiple locations from which you send shipments, it can be good to set them each up as a sender.
Click on the settings icon and Senders to open your senders view.
Click New sender and fill out the address and details for your sender.
If you have multiple sender addresses you can also import them in bulk using an excel or CSV file. Click the import button and you'll open an import window where you can download the template file for importing. fill this out and upload it to import your senders.
Recipient addresses
If you already have a list of recipients you can upload them to your address book. Click Recipients in the top menu to open the recipients view.
Click the import button and you'll open an import window where you can download the template CSV- or excel file for importing. Fill this out and upload it to import your senders.
Set up Printers
You can use just about any printer with PostNord Send. A dedicated label printer is of course recommended, but we offer both ZPL and PDF printing for label printers.
Order shipping
Portal Business lets you streamline your shipment ordering so it's most convenient for your needs - regardless of whether you're unsure of what shipping type to use, or whether you have a long list of exact shipments you want to order at once.
Order single shipments easily
Based on characteristics
On the start page of PostNord Send, you’ll see three different option for how to create shipping labels. These are also available at any time in the top menu under the Create tab. The first option to create shipping labels for parcels or letters is to click Shipping labels - where you'll create a shipping label based on the characteristics of the shipment. The tool will select the shipment type that best suits your needs.
Select your sender and enter your recipient's details. If your recipient is in your address book you can click Address book and select them from the list.
Next you’ll get an option to select what shipment type you need, either Parcel or Letters. Parcels will be pre- selected from the start.
Now you’ll have the possibility to indicate the weight and dimensions of your parcel. This may later on give you different options dependent on what you enter.
Now you will get the option to select between different shipment options, either Service Point or Home. Dependent on what you select you will get a different service. Note that Service Point option is pre-selected by design!
You can also add a reference to print on the shipping label, or a description for the shipment which will only be shown to you here in the Portal.
Finally, you can add additional services to your shipment. These vary based on the shipment type you have selected. To find out more about the additional services, click the About addons button in that section.
Finalizing your order
When you're finished, click Add Shipping Label at the bottom and your shipment will be added to your Summary page. This is your shopping cart of created shipping orders that you’ve made on your account. You can keep adding more shipments with the method you prefer, and finalize them all at once.
Click Create labels to finalize your shipping order. This will have a few effects:
Shipments created will be added to your Shipments view, where you can print labels and manage created shipments (more on this below).
Electronic shipping data (laso known as EDI) for these shipments will be created, meaning our production systems are now ready to receive and transport the shipments.
Email confirmation will be sent to your user email address unless you unchecked that checkbox.
You will only be billed for the shipments when they pass the first scan at PostNord. So if anything went wrong when ordering, feel free to cancel the shipment from the Shipments tab.
Create return shipments
Create a printerless return
After a shipment has been sent out, the Shipments tab will display the shipment as in transit. It will also link you to the shipment inside Track & Trace, where you can manage the shipment or issue a return. Delivered shipments can be returned using a QR code (no printer required).
See our Track & Trace guide for more details.
Create a pre-printed return label or return a non-PostNord shipment
You can also Create Return labels if needed. We typically recommend paperless returns via QR-code - it cuts down on waste from preprinted labels, and doesn't require customers to have a printer. But if you want to pre-print labels (or send over a label PDF to your customer) this is still possible.
Click Create, and Return labels. This feature doesn't require an initial PostNord shipment, meaning you can create a PostNord return shipment for a shipment sent out with another carrier. Select which customer the return should be sent from, and which of your sender addresses the return should be sent to. Then indicate characteristics of the shipment and the tool will select a return type that fits your needs.
This return label will then be added to your confirmation screen just like other outgoing shipments. From here you can confirm the order and print your return labels from the Shipments tab.