How to use Track & Trace
Use PostNords tracking tool for Business to stay on top of everything moving through your delivery chain.
What can I do with Track & Trace?
View all shipments and filter based on status and characteristics
Export shipment data for analysis
View individual shipment details
Notify the recipient, or resend tracking info to them
Issue a paperless return via QR code
The List View
With Track & Trace you can track parcels based on various criteria and set filters to view certain types of shipments. It’s up to you if you want an overview of all incoming or outgoing shipments, or search for specific shipments. For example, you can search by shipment ID, your own order reference, or the name of the receiver. With each shipment comes detailed information about the shipment and its journey to the receiver.
In the search field you can search for unique shipment numbers, your own order reference, or the name of the recipient.
‘EDI’ are the shipments that have been registered, but not yet received at a terminal.
‘Outgoing’ are the shipments that PostNord has received from you and which are now on their way to your customers.
'At distribution Point' lists shipments located at a PostNord distribution terminal
‘At servicepoint’ lists the shipments that are ready to be picked up in parcel collection boxes or at agents.
Under ‘Delivered’ you’ll see all shipments that have been delivered to customers.
View the shipments that are on their way back as returns or because the maximum retention time has expired.
Search for parcels using your own filters
If you need to frequently search for shipments to a specific country, or parcels containing a specific shipment type, you can use the filters in the right side menu. Then create a template with your own filters and save it with a name of your choice.
Detail view
Click on a shipment to see the detailed view of it. Here you get a complete overview of the shipment’s journey and status. You can also get details about the package itself such as weight and what is included in relation to the delivery of the package. You can click the Actions button to notify the customer or create claims.
Event log
On the right hand side you'll see a chronological list of shipment events. These include notifications sent to the recipient. You can apply filters to see only the type of event you're interested in viewing.
You can also create internal notes for your team under the Notes tab, in case you want to notify other teammates who view this individual shipment.