How to get Help & Support
How your team and your customers can get help from PostNord via our digital channels.
Guides & Tutorials
The easiest way to get help is to take a look at our guides here on the portal.
Open and keep track of customer service issues
Our support team is just a click away if you need help quickly. Go to the start page and click the Chat with us button at the bottom right of your screen.
If your needs are less time-sensitive, you can choose to submit a customer service issue instead. Open the Customer Service module from the menu and create a case via Customer Service in the menu and send it to us.
Make a claim for damaged or missing shipments
If one of your organization's shipments is damaged or lost, you can issue a claim and request compensation. We really recommend gathering all relevant information about the shipment first, including Item ID / shipment ID, details about contents, photos, and other information from the recipient. The more details we get, the easier and faster it will be to process your request.
Go to Claims in the left menu. The main Claims view lets you review all your pending or closed claims, and use filters to find the ones you're looking for.
To submit a new claim, click Create Claim. You will be asked to provide information about sender, recipient and shipment.
We suggest uploading all invoices and receipts for the items sent in the shipment, as well as photos of these items (or sample photos, ideally from several angles). Your claim will be summarized for you before you complete it by clicking submit.
To get a better overview of all your claims over time, you can use the Claims Report, under Reports & Statistics.
You can export your claims information to a file, either from the claims report or from the claims summary page.
Help with Integrations
Pre-built integrations from partners
If you need help with an integration built by a PostNord partner, such as the integrations linked below, we recommend the following.
As a general rule, the partner providing the integration will be able to help you best.
You can use the integration catalog below to locate your integration and find contact information to your partner there. If you need help with setup or use of an interface that is not here in the Portal (such as configuration inside your e-commerce platform) only the partner will be able to assist you.
If you specifically need help with the e-commerce tab inside Skicka Direkt Business, visit our guide for connecting your store to Skicka Direkt Business. If you still need help, feel free to book an integration demo or contact our customer service for help with using that specific interface.
Help with APIs
For help with integrating with PostNord's APIs, we have our Developer Portal where your team can consult documentation for each API.
If you need more hands-on guidance, please contact our customer integration team below.