How to get Help & Support

How your team and your customers can get help from PostNord via our digital channels.

Guides & Tutorials

The easiest way to get help is to take a look at our guides here on the portal.

Open and keep track of customer service issues

Our support team is just a click away if you need help quickly. Go to the start page and click the Chat with us button at the bottom right of your screen.

If your needs are less time-sensitive, you can choose to submit a customer service issue instead. Open the Customer Service module from the menu and create a case via Customer Service in the menu and send it to us.

Make a claim for damaged or missing shipments

If one of your organization's shipments is damaged or lost, you can issue a claim and request compensation. We really recommend gathering all relevant information about the shipment first, including Item ID / shipment ID, details about contents, photos, and other information from the recipient. The more details we get, the easier and faster it will be to process your request.

Go to Claims in the left menu. The main Claims view lets you review all your pending or closed claims, and use filters to find the ones you're looking for.

To submit a new claim, click Create Claim. You will be asked to provide information about sender, recipient and shipment.
We suggest uploading all invoices and receipts for the items sent in the shipment, as well as photos of these items (or sample photos, ideally from several angles). Your claim will be summarized for you before you complete it by clicking submit.

To get a better overview of all your claims over time, you can use the Claims Report, under Reports & Statistics.
You can export your claims information to a file, either from the claims report or from the claims summary page.