FAQ about invoices & contracts
New Invoices Site
Why can I no longer access certain specification files?
To be able to deliver a more modern and secure invoice specification to our customers, the specification will in the future only be accessible in an Excel format.
The invoice itself will still be available in a PDF format and together with the invoice specification, you as the customer will be able to get the full level of detail.
This means that all previous formats, no longer will be available on our Nordic Customer Portal. The decision on this is because we wanted to optimise our solution to promote quality, stability and not least to make it possible to present more information than before. This also means that we have taken a decision to simplify the IT solution that holds specification files, which altogether is the reason why we will no longer deliver invoice specifications in other formats.
If there is information that you think is missing in the invoice specification, we would like to hear from you. We will then take them into consideration, in our future work to improve the solution.
For ideas, please navigate to Customer Service an pick Issue Type: Technical Question
Where do I find all the files?
The files related to the invoice can now be found under "Show details". Any files related to this invoice will be in this tab, this includes specification files if available.
Why isn’t my invoice specification file showing up?
We can generally only generate specifications for invoices that start with 8 or 90
Unfortunately it can takes up to 5 days for all relevant data to be collected to present a specification
We do not generate specifications for invoices that consist entirely of contract/subscription charges
If none of these are true for your case then please reach out to Customer Support
Invoice specifications
Will the invoice look excactly as the example or is it still under development?
The Excel specifications will have the same structure as the example, that is the columns shown and what type of information that is shown in them. Vi have composed the example to show that different services have different data available, for example ShipmentID is not relevant or available for Varubrev.
Will it be possible to download the Varubrev-spec from the portal, same as with MyPack?
Yes
Will return services be specified same way as other services?
Yes
Looking at the column "Specification", is every unique number connected to the same order?
No "Specification" refers to what is named "Specification number" on the PDF invoice, which is a collection of orders.
I can see that a “Quantity”-column has been added. Will this mean, that if a parcel-shipment contains multiple kolli, that these will be consolidated
Generally separate kolli will have their own Item ID, so they will appear on individual lines. For products that don't have that type of distinguishing identifier there will be a quantity higher than 1.
This relates to the above question(1); Will the quantity column also affect pallet-shipments, or will there be a line per. Pallet if a shipment has mo
Individual pallets are generally distinguished by separate Item IDs, so there will be one entry per line.
Is it a mistake that the pallet type if not also listed in the “Shipment”-line? It seems like the “Cubic meter”-line is redundant, and the type of the
This is how the data we receive looks like at the moment but if prioritized it is possible to add theses rows together. But for now they appear on separate rows.
Why are some surcharges in columns and some in row. It would look better if all surcharges came as rows under the corresponding shipment
The columns for surcharges are applicable to all products and services while addon services for a shipment are shown on separate lines.
Is it possible to add a column with information about the truck(s) being used to deliver the shipments. Ex. fuel type, engine type
This information is not available in the data we can expose at the moment. Might be possible to add in the future.
It would be nice to see the delivery address as well, to separate customers in the same postcode
This information is not available in the data we can expose at the moment. Might be possible to add in the future.
The question would be if along with those changes, we are going to receive one specification file per invoice or more than one as you usually provide.
The plan is for the user to be able to be able to dowload one specification file per invoice.