Manage Your Business with PostNord

Invite your team to create accounts

Portal Business is built to be used by teams! Depending on the roles your colleagues need, you can invite them to set up accounts with access to certain Portal modules. So a team mate in a warehouse role might have access to shipping-related tools, whereas a customer service representative might need access to Track & Trace, Claims and the Customer Service module.

For users who order shipping, you can restrict access to specific shipping templates to streamline their work and make sure shipments are sent out with only the pre-defined characteristics you need.

How to manage users

You'll find your user management page under Company Settings. Here you can manage existing users and invite new users. You can also export a list of all users.

Click Invite, and you'll get to configure the invited user's access to customer numbers, individual Portal tools, and even specific templates in our Online Shipping Tool.

Manage settings for your company

Manage Customer numbers & invoice references

Depending on the size of your organization, you might have a number of active customer numbers with PostNord. You can access your Customer Numbers interface under Company Settings, where you can find organizational and financial details related to each entity. You can also specify a reference that will be added to all invoiced we issue to that customer number.

Manage subscriptions to Custom Notifications

Under Company Information, you'll find details on any active subscriptions you have for a premium plan. These subscriptions allow you to customize and automate emails and SMS messages to your recipients, based on events in the delivery flow.

Keep track of your invoices & contracts

You can view all invoices issued to your customer numbers by PostNord by visiting Invoices and Contracts. These can be viewed and exported individually or in bulk, and you can use filters to find the exact invoice you're looking for.

Here you'll also find Contracts, detailing all the customer agreements you have with PostNord and the agreed upon pricing that is applied to shipments sent form your organization.