In 2021, Vedum had 39,000 shipments via PostNord, of which the largest volume – more than 40% –was as Groupage/individual goods. Mia Fredriksson, Transport Logistician at Vedum, shares her story of how they use the portal.
Customer Story
With Notifications in the Portal, we can proactively avoid failed deliveries
Mia Fredriksson, Transport Logistician, Vedum
Automated notifications in the portal
Vedum uses the add-on service Notifications in the portal, which allows you to send personal messages to receivers when an event occurs, for example if a delivery failed because no one was there to accept it. You can include a personal language and logo, and use notifications for pure communication about your deliveries, or to generate additional sales when a delivery is
How many of your employees use PostNord Portal Business and the shipping tool Skicka Direkt Business?
We are around 10 users, but have opted to register one user per department in order not to have too many individual accounts, and so that all accounts are actively used.
What challenges have Vedum faced regarding shipments, historically and today?
Our largest customer group is the construction industry, and it’s generally difficult to deliver to construction sites. We experience a larger degree of failed deliveries there.
Challenges today that we need to find a solution for with PostNord by our side is the lower level of delivery precision we see for Groupage deliveries. We already work proactively with notifications for deliveries that have not been collected by the customer, to catch products before they are returned to us, but it’s not enough to solve the problem.
When did Vedum start using automated notifications? How has the service helped you?
A few years ago, it was our failed deliveries (deliveries that can’t be received) that we felt we needed to find a tool for to tackle, and our seller suggested notifications via the portal. By catching such deliveries early on, we manage to deliver to our customers and prevent constructions from being delayed or come to a standstill, because we often find ourselves in the final stage and might be waiting for a final delivery, for example ahead of a final inspection. Here, we are able to stay proactive and help the customer, rather than several days going by where the customer must call us to ask where the products are.
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What services do you use the most in the portal, and how have they helped you?
Nowadays, we do all returns directly in the portal, which makes things easier because everything is available in one place, and we can follow the status of different orders. We can also easily see the costs of a unique shipment in track & trace, which of course is part of the return. We also download all invoices in XL format and perform random reviews, to see how a service is carried out in comparison to the service we have bought and paid for. We also generate reports and do statistical follow-ups. So we do use the portal diligently.
What are you planning as a next step in improving deliveries for your customers?
Our supplier of printables has just had their first delivery with our agreement through Skicka Direkt, which of course makes things easier for both parties. It’s not directly connected to the portal, but along with colleagues from your organisation, we will look at how to improve our packaging to reduce damages and returns.
Vedum Kök & Bad decorate Scandinavian homes with beautiful, functional and lasting designs. We develop and manufacture everything from kitchens and bathrooms, to laundry rooms and storage.
