Partner stories

Read about how PostNord Portal and our services are used to streamline operations and read about how partners created integrations for PostNord and Skicka Direkt Business.

"To be able to return smoothly is as important as anything else - that's why we are happy to offer our customers label-free returns with QR codes in collaboration with PostNord"

Gülfem Toygar, Country Manager, Amazon Sweden

"PostNords APIs were perfect and the complete documentation helped us so we didn't have any need for support when integrating to PostNord!"

Rikard Sigvardson, Marketing Manager, Abicart

"It is important to have a simple return process to get returning customers! With the PostNord integration, Returbo has been able to simplify the return process for both e-tailers and their customers. No more printing, just show a QR code!"

Julia Söderqvist, CEO, Returbo, automates the return process digitally via PostNord.

"Using Postnord's APIs, we can, for example, create dynamic refund rules and control the right shipping for the right product, all to make it as easy as possible for the customer to choose."

Wilhelm Hamilton, CEO, Reclaimit, offers e-tailers a smooth post-purchase experience. Reclaimit uses PostNord’s APIs.

"When PostNord has now also developed its digital offering with powerful APIs, it was an opportunity to create a lot of value for our customers"

Fredrik Einarsson, CEO, Ongoing WMS, specializes in cloud-based warehouse management and has created an integration with PostNord.

"Previously, we had a big waste of time when we filled in all the information manually. This service gave me time to take care of my team, who in turn can take care of our customers”

Pontus Björnström, Transport & Logistics Leader at Decathlon Sweden, loves PostNords digital return solution.

“There was no smooth alternative to solving this. We dreamed of a QR code, but building our own solution would not be cost-effective.”

Alma Riihelä, Sweden manager at Sellpy, talks about the QR-code return solution with PostNord.

"Since we knew that PostNord's services are important and popular with our end customers mainly in the e-commerce/retail segment, it was a given that the need for an integration existed."

Mats Gustafsson, CEO Brightcom, talks about the connector between PostNord and Microsoft 365 Dynamics.

"PostNord's support for integrations is based on cutting-edge expertise and provides relevant and up-to-date answers when you come up with slightly more niche questions"

Redlight Media built an integration to PostNord for WooCommerce. Christopher Hedqvist, CEO, Redlight Media explains how the work went.

"Through the portal, we can constantly inform and follow the customer without them having to contact us"

Jollyroom gets happier customers with PostNord Portal Business.

"We know that the plugin brings a lot of benefit to e-tailers already today!"

Emil Laurell, co-CEO and Senior Developer at Majako, talks about how they built a plugin that creates shipping integration between PostNord and nopCommerce. The plugin fetches shipping options dynamically based on shipping address and order address.

”With Automations in the portal we can proactively avoid failed deliveries”

At Vedum a number of ten co-workers uses Portal Business on a regular basis.

"We help customers collect their orders from various sales channels such as e-commerce, marketplace, B2B"

Sharespine built an integration between Fortnox and Visma to Skicka Direkt Business.

”With Skicka Direkt Business our admin has decreased with 95%”

Designbrickan integrated their site to Skicka Direkt Business and saved loads of time in handeling shipping which has been invaluable to a ecommerce business in growth phase.

"The time we save by using order integration is spend on packing orders and developing our range of goods"

Borgeby Kryddgård decided to integrate order integration with PostNord’s shipping tool Send Direkt Business. Previously, every single freight label was made manually.

"Working with PostNord has been great [...] Problems that have arisen have been resolved quickly."

Klarna collaborated with PostNord to build an order integration between its Shipping Assisant and Skicka Direkt Business. Now e-tailers can automatically order the shipping that the customer has chosen in the checkout, and everything is ready to print and manage inside Portal Business.

“Time is money. Even though we live in 2023, I know that many e-tailers are still sitting and copying/pasting”

Our partner Prestashopsupport.se built a plugin for Prestashop that automatically handles shipping purchases in Skicka Direkt Business. The plugin helps e-tailers become more efficient, and Per Ledin at Prestashopsupport easily built the integration with the help of PostNord’s APIs and support.

More about Prestashopsupports API-experience

”I'm super happy about the new portal”

The audio company JD Music called for a flexible system to adapt shipping and price to their different shipments. The Skicka Direkt Business shipping tool in PostNord’s portal was exactly what they were looking for.

"Suddenly we can be one step ahead and help customers follow their delivery. They feel safer and this saves us a lot of time internally. Not least in terms of customer service"

One of the challenges for Twist & Tango was the lack of information about delivery and returns. Today, the company has better follow-up and statistics with the help of PostNord Portal Business. They can see how many packages are left with agents and how many returns are on their way back, which they see as a fantastic tool in everyday life.

"Now we contact the customers, not the other way around"

A challenge for the company has been the number of returns and not being able to get in touch with customers to give them proactive information.

Staples found the solution in PostNord Portals’ automatic notifications and in the detailed delivery statistics.

Thanks to PostNord Portal Business, Staples has 30-50 percent fewer returns per week and fewer calls to customer service. And most importantly: happier customers and increased trust.

"The automated notifications resulted in increased customer contact and more sales!"

Positive effects of a price increase sound like wishful thinking, but are true for Säkra Larm. When they needed to get out important information that really reached their customers, they chose to use PostNord’s Create Mail-outs service. The goal was to gain time, but Säkra Larm won significantly more than that.

"We lived in a gray world before we started working with delivery information, but if you want to make improvements, you have to understand the entire chain."

Telenor wanted to reduce the number of returns and gain an overview of the logistics chain. The solution was in-depth statistics and a service that sends reminders automatically.

"Sales increased 30% on the first mailing.''

For a small business owner, it is important to keep the inflow even, for stability and security in the business. Marketing yourself takes time and money, which is not always available.

At Familjens Jurist, Roger Lindholm uses our Create Mail-outs service to quickly and easily find his target group and tailor his sendouts.

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